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Versa screen not swipe

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‎09-23-2018 08:46

‎09-23-2018 08:46

My screen lights up and sends me notifications, but when I try to select the notification, or swipe up to see my daily steps it doesn’t respond. It also won’t respond when I swipe right to see apps. Screen not responding to touch at all 

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4 REPLIES 4

‎09-23-2018 19:55

‎09-23-2018 19:55

Try restarting the Versa several times. If it is still not swiping do a factory reset. If it is still not swiping you will need to conyact Support (link in my signature)

Restart your tracker

 

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎09-24-2018 04:37 - last edited on ‎05-28-2025 07:45 by Fitbit Moderator

‎09-24-2018 04:37 - last edited on ‎05-28-2025 07:45 by Fitbit Moderator

Welcome to the Forums @Ajohnson0426 and @NellyG thanks for stopping by.

I would like to know if the instructions provided by our friend worked? Are you still having issues with your Versa touchscreen?

Hope to hear from you soon. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎02-24-2019 11:42

‎02-24-2019 11:42

The glass came out I put it back now it wont swipe

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‎08-28-2019 07:07

In response to AlejandraFitbit

‎08-28-2019 07:07

It did not work for me. My screen still wont slide. Please help. Any new update?

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