Versa screen not turning on

[Sophc85]

Hi my versa is not working. The screen wasn’t working so Let it run out of battery and charge bk up again nothing. Anyone else had this problem ? 
Thanks 

Sophie

Moderator edit: updated subject for clarity

[SunsetRunner]

Try a Restart and do it several times if necessary.

[Sophc85]

I’ve tried all of that’s it’s not working at all?? Only had it since Christmas 

[SunsetRunner · Accepted solution]

Contact Customer Support.

[Pujast]

Yes suddenly stopped working 

[Sophc85]

Yes I got in contact with costumer support they were very helpful 

[JuanJoFitbit]

@Sophc85 welcome to our Fitbit Community! Regarding the screen issue that your Versa is experiencing, I'm so glad to hear that our Support team took care of your case and you will be back on track soon. Don't hesitate to get back if any question arises.

@Pujast thank you for joining us in this thread and our Fitbit Community. Since your Versa is experiencing screen issues as well, I'd like you to try the troubleshooting steps that are listed in this help article. After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Keep me posted on the outcome! 😀

Thank you for your help @SunsetRunner.