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Versa screen not turning on.

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‎04-10-2019 03:18 - last edited on ‎04-11-2019 06:44 by Moderator Alum

‎04-10-2019 03:18 - last edited on ‎04-11-2019 06:44 by Moderator Alum

My versa screen has stopped working. A while ago my heart rate and activity stopped working then over this past weekend my screen started to be pixelated and not always showing info until finally today it stopped working, no back up light or anything. I have tried turning off and on a few times but nothing happens. Please help.

 

Moderator Edit: Clarified Subject.

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‎04-10-2019 03:59

‎04-10-2019 03:59

@AdeleKMuller Welcome to the community!  I'm sorry to hear about your troubles.  I would contact Fitbit Customer Support for further help.

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎04-11-2019 06:46 - edited ‎04-11-2019 06:47

In response to Heather-S

‎04-11-2019 06:46 - edited ‎04-11-2019 06:47

Hello @AdeleKMuller thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @Heather-S. 😄

 

@AdeleKMuller I appreciate your participation in the Forums and for sharing your experience with us. I have moved your post from the iOS board to the Versa board as this situation is more related to the watch than to the app itself. Thanks for your patience and working through some troubleshooting steps before reaching us.

 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.  

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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