help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa screen not turning on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-27-2019 16:53 - last edited on ‎08-28-2019 04:50 by Fitbit Moderator

‎08-27-2019 16:53 - last edited on ‎08-28-2019 04:50 by Fitbit Moderator

My Versa was working fine all day then just turned off. Battery was charged and not I can’t get it back on. I’ve tried all the trouble shooting and even talked to Fitbit chat and because it is out of the year warranty they won’t do anything. Do I have any options?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-28-2019 04:49

‎08-28-2019 04:49

@SunsetRunner welcome to our Fitbit Community! I'm sorry to hear that your Versa is won't turn on even though you have tried the recommended troubleshooting steps.

 

I'm also sorry to hear that your Versa is no longer under warranty. The warranty period is good for 365 days, starting from the date of first setup.

 

I totally understand how you feel about this and I appreciate your feedback and comments since this helps us to keep improving.

 

Please visit this page in order to learn more info about the warranty policies.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes