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Versa's back button quit working

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‎08-27-2019 04:12 - last edited on ‎08-28-2019 05:16 by Fitbit Moderator

‎08-27-2019 04:12 - last edited on ‎08-28-2019 05:16 by Fitbit Moderator

I bought my versa new at the end of March of this year and all of a sudden the back button stopped working after swimming on vacation last week. I have tried resetting and restarting my versa and tried using the canned air nothing has worked! What can I do?

 

 

Moderator edit: format

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‎08-28-2019 05:15

‎08-28-2019 05:15

@Britne welcome to our Fitbit Community! Regarding the button issue that your Versa experienced, I was able to get in touch with our Support team and was told that they assisted you via phone. I'm so glad to hear that a solution was provided and you will be back on track soon.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

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