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Versa won't update

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‎08-27-2019 10:46 - last edited on ‎08-28-2019 05:33 by Fitbit Moderator

‎08-27-2019 10:46 - last edited on ‎08-28-2019 05:33 by Fitbit Moderator

I have tried on my Samsung note 9 and on my Dell laptop to do the update my Versa and it won't update.

 

 

Moderator edit: updated subject for clarity

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‎08-28-2019 05:33

‎08-28-2019 05:33

@tamcguire53 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't update.

 

In order to avoid any confusion on my end, I would like to know if you mean "update" by syncing your data or update your Versa's firmware update.

 

If the firmware update can't be completed, please try the troubleshooting steps that are listed in this help article.

 

If the issue is about syncing your data with your mobile device, please try the troubleshooting steps described in this help page.

 

Keep me posted! 😀

JuanJo | Community Moderator

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