Versa screen not turning on

[Danniek1534]

My Versa's screen is not working. When it is on the charger it will vibrate to notify that I received a message but nothing comes up on the screen and stays black. I have attempted to restart it multiple times but it remains black.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Danniek1534, it's great to see you in our Fitbit Community. I'd like to follow up and help you with your Fitbit Versa since the screen won't turn on. By the way, thank you for troubleshooting this issue before contacting our forums.

Please try a factory reset. To do so on your device, follow the steps below:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Set up your watch from scratch and see if the screen turns on

Keep me posted on the outcome.