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Versa Lite firmware update and setup issues

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‎07-21-2020 10:30 - last edited on ‎07-27-2020 07:15 by Fitbit Moderator

‎07-21-2020 10:30 - last edited on ‎07-27-2020 07:15 by Fitbit Moderator

Got a replacement versa lite. Been trying to set it up for 2 weeks. Wont download the new software and the screen is stuck on the whites dots or it goes back to the welcome bit.

 

 

Moderator edit: updated subject for clarity

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‎07-27-2020 07:14

‎07-27-2020 07:14

Hi @Karent7, it's great to see you in our Fitbit Community! Regarding the firmware update and setup issues that your Fitbit Versa Lite has experienced, I was able to get in touch with our Support team and was told that they assisted you via chat.

 

Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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