09-11-2018 13:50
09-11-2018 13:50
I have only had my versa for about a month and while I was at work today I noticed to screen wasnt turning on. It doesnt respond to my wrist, buttons or even being on the charger. But the green heart rate light is still on so I'm not sure what to make of it.
09-11-2018 15:15
09-11-2018 15:18
09-11-2018 15:18
I have tried that several times but I dont think anything is happening. The screen remains black and the light continues to flash.
09-11-2018 15:27
09-11-2018 15:27
Then try a Factory Reset using the 3 button method described below since your display is blank. Try it several times also. This will return your Versa to how it was when you unboxed it.
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time or otherwise don't follow the procedure precisely , the Fitbit logo reappears quickly and boots without factory reset
09-11-2018 19:29
09-11-2018 19:29
look like same with my versa issue
https://community.fitbit.com/t5/Versa/can-t-turn-on-versa-screen/m-p/2922870#M44045
if you can turn on your versa, please let me know how @its2early
thanks