Versa screen not working

[Skruys]

I have tried everything on blogs etc. Does anyone know how to send it off for a replacement? 

[V14h40]

I’m having the same issue the past two days. My Versa doesn’t show any information but it syncs with app. Any suggestions?

[JuanJoFitbit]

@Skruys @Skruys welcome to our Fitbit Community! I'm happy to assist you with your Vera watches since their screens are not turning on. Thank you for troubleshooting this issue before contacting our forums.

I would like you to try one more workaround that has been helpful for this type of issues. Please try the troubleshooting steps that are listed in this help article. After this, check out if your watches vibrate. If they vibrate, change the clock face to one developed by Fitbit, not a third party one and see the display turns on.

Keep me posted on the outcome! 

[gharnack]

Is it under warranty?  I literally just passed my 1-year warranty and now my Versa is doing the same thing.  All Fitbit could do is offer a 25% off coupon, which is still more expensive than their current sale.  No suggestions for an actual fix - just a coupon band-aid.  I'm considering going back to Garmin after having 2 devices unexplainably go dead.

[Skruys]

If wasn't helpful. What are my next options? I have insurance on it.

Sanghee

[V14h40]

This did not correct the problem. It still does not display any information on the Versa. When it syncs the information shows up on the app.

What is my next step? I ordered this Versa from QVC on October 28, 2018, so I've had it about eight months.

Gena Nelson

Sent from my iPad