Versa screen not working

[Aaronchef]

The versa is syncing with my phone but the screen won't come on. 

[LiliyaFitbit]

Welcome to the Fitbit Community @Aaronchef. I am sorry for the delayed response.  

I appreciate your participation in the Forums and sharing the issue you're experiencing with your Fitbit Versa screen not turning on. Thank you for letting me know that your watch is syncing. I recommend restarting your device and changing the clock face (switch to a Fitbit clock face you're using the third party clock face). 

If the issue still persists, I recommend doing a factory reset. Please note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost. In order to do the factory reset, please do the following:

1. On the watch, hold all three buttons for about 10 to 12 seconds.
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Once the Fitbit.com/setup screen appears, open the Bluetooth settings on your phone and unpair the watch from the list. Then, please set up the watch back to your account with the instructions on this link: How do I set up my Fitbit device? 

Let me know how it goes, I'll be around!