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Wifi and syncing issues

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‎08-08-2019 14:21 - last edited on ‎08-11-2019 16:41 by

‎08-08-2019 14:21 - last edited on ‎08-11-2019 16:41 by

I have been unable to sync my versa to my Samsung S8+ for about a month. It randomly updates, but I keep getting a message to restart bluetooth. I have, many times. I deleted app, reloaded app, restarted versa, restarted phone, cleared cache and history. Now today Irealized I can't open the wifi settings. All I get is the wheel of death. Is there a fix for this? This versa and my phone got along just fine for at least 7 months before this started happening. 

 

 

Moderator edit: subject for clarity

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‎08-11-2019 16:40

‎08-11-2019 16:40

Welcome to the Fitbit Community @CHOLLING11. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with syncing your Fitbit Versa to your Samsung S8+. Thank you for your troubleshooting efforts. Syncing difficulty is usually caused by a missing requirement and I recommend confirming the complete troubleshooting steps from this help article: Why won't my Fitbit device sync? You can follow these steps to confirm that the Fitbit app is updated to the latest version. 

 

For more information about connecting your watch to Wi-Fi, please see this help article.

 

Let me know how it goes. 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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