Versa screen not working

[sbotti]

I purchased my Versa mid July 2019 and starting this past Sunday, my touch screen will randomly stop working, when I've been working out/tracking my activity it "ends" my tracking and goes back to main screen. And just a few minutes ago it looked like it did a reset when I was receiving a phone call. I've tried numerous attempts of first when I can't use the screen to press the back and bottom key to reset, when the screen has worked, gone into settings and done a true shutdown, I also read on the forum about verifying the watch face was a fitbit one, I was pretty sure mine was, but when in anyway and changed it to the most basic fitbit watch face. And it seems daily, one more different issue is happening. What other options should I try to solve my problems?  This watch was only purchased 4 months ago. I don't call having issues like this with a previous fitbit watch or my two other fitness tracking watches, this has been a huge disappointment!!

Moderator edit: format

[SunsetRunner]

Hi @sbotti , have you already tried to restart your Versa three times (internal reset) by pressing and holding the left and right lower buttons together untill you see the Fitbit logo and release the buttons? If no, give it a try and see if that solves your problem. If no, or the above mentioned does not solve your problem, call Customer Support about your problem. Since it's only 5 months old, it's still under warranty and are you eligible for a replacement. Regards kuzibri

[JuanJoFitbit]

@sbotti, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Versa's display stopped working. I appreciate your time spent trying the troubleshooting steps you mentioned above.

I was able to get in touch with our Support team and was told that they assisted you via email. In case the issue persists, let them know with the reference number they provided and they'll be happy to assist you and follow up accordingly.

Thank you for your help @SunsetRunner.

I'll be around if any question arises.