Versa screen popped out

[Atwiss]

Does anyone know how to fix a screen that popped out. My Versa is in excellent condition and works perfect but the adhesive that holds the screen into the frame is not working. Customer support denied me warranty because the device is over a year old. I do not want a new one I just want to fix this one. Any tips would be great.

Thanks,

A Twiss

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Atwiss, welcome to the Community Forums. We're sorry to hear that your Versa's screen popped out. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please know when a Fitbit device is deemed defective we review eligibility using the one year warranty option. Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

We understand that the outcome of your case with them may not fulfill your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, please get in touch with our Support Team again.