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Versa screen shows vertical lines

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‎03-25-2021 14:51 - last edited on ‎09-04-2021 07:11 by Fitbit Moderator

‎03-25-2021 14:51 - last edited on ‎09-04-2021 07:11 by Fitbit Moderator

Hi Guys, I've spent the last couple of days having fruitless conversations with customer services regarding a versa which developed a fault after 17 months of use but only reported recently due to my personal Covid situation.

 

It appears to have a fault within the screen with fine vertical lines making it difficult to read. As it has been reported 'out of warranty' the customer service 'advocates' have offered me a discount on a future purchase.

 

I have several issues here as during conversations I've been advised the following:

 

Fitbit don't ever repair out of warranty products.

Fitbit don't have any service centres, anywhere.

Once out of warranty they never replace, only offer a discount on new purchase.

Want to hold on to customers despite woeful customer service.

Any products swapped in warranty don't receive a new warranty, the remainder of the old warranty would transfer to new product.

 

Will I be re investing in brand?

 

In short....absolutely not.

 

 

Moderator edit: updated subject for clarity

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1 REPLY 1

‎09-02-2021 12:18

‎09-02-2021 12:18

I have two different products Charge HR and Versa that both failed outside of warranty.  They are about 2 1/2 years old.  The Versa was bricked after a fitbit software update.  That is not a customer issue.  Fitbit has known design flaws that are equivlant to planned obsolesence as soon as a failure occurs outside of warranty window.

 

Fitbit's solution is to offer a 35% discount on a new device.  This sounds alright at first.  Thinkin gabout it more that means I'm paying 165% of cost of a fitbit to have it last more than 2 1/2 years!  This is terrible customer service and is obviously driving lower sales and increased warranty costs. 

 

Hopefully Google (Alphabet) can turn Fitbit around, FAST. 

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