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Versa screen stays black

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‎09-17-2020 11:33 - last edited on ‎08-04-2021 11:26 by Moderator Alum

‎09-17-2020 11:33 - last edited on ‎08-04-2021 11:26 by Moderator Alum

Yesterday I had to charge my Versa because it was dead and once it was fully charged I realized that the time wasn’t correct. So, I synced it and everything was all right until this morning when my screen was black (no lights in the back ether). I tried to charge it again but the screen doesn’t change. I used different wall outlets/chargers and nothing. Cleaned the watch and charging cable, nada. Tried to reset and factory reset, but that doesn’t work because again the screen just stays black... what now?

 

 


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‎09-17-2020 12:53

‎09-17-2020 12:53

Hi @Jennyjuly 

Welcome to the forum. I'm sorry to hear you are having an issue with your Versa. You say you tried to do a resent, but would you please try holding down the button for 10-20 seconds to see if the Fitbit logo will appear. If the screen remains black, then the next step is to contact Customer Support HERE. 

Good luck!

Marci | Bellevue, WA
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