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Versa screen stopped working

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‎03-14-2020 18:12

‎03-14-2020 18:12

The screen in my Fitbit will not turn on and is unresponsive. Pressing the button will cause it to be backlit but nothing else will show up I have tried restarting it numerous times, checked the clock face per some previous suggestions in other threads (it has been on a Fitbit clock face since taking it out of the box) and have made sure it is up to date. There are currently alarms set as well which I cannot figure out how to shut off without the screen. This is incredibly frustrating and is the third fitbit I have owned that has been in as good as new condition but loses functionality.

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‎03-15-2020 12:04

‎03-15-2020 12:04

Welcome to the Fitbit Community, @lexciphyre.

 

I appreciate your participation in the Forums and sharing that the screen on your Versa will not turn on and is unresponsive. Thank you for your troubleshooting efforts. I understand how frustrating this is for you as this is your third device and would like to continue enjoying its features. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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