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Versa screen stuck on Fitbit Logo

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‎03-27-2021 15:13 - last edited on ‎03-31-2021 06:56 by Fitbit Moderator

‎03-27-2021 15:13 - last edited on ‎03-31-2021 06:56 by Fitbit Moderator

My Versa screen is stuck on the logo ... I see there's some ways to reset it which I've tried to do to no avail.  I've tried a hard reset...holding 3 buttons then letting go of the left bottom button right away once the logo disappears...but the watch does not vibrate as it should....

 

 What really bothers me more,...is the so-called Customer Support.  Because my watch is out of warranty, which is completely fine for me.... I'm just to buy a new watch.  IT's only 3 years old.  Is it truly possible that's the life-span of these watches???

 

And it's impossible to get a hold of anyone.  No wonder people run to Apple ... 

 

Moderator Edit: Clarified subject

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‎03-31-2021 06:58 - edited ‎10-14-2023 11:57

‎03-31-2021 06:58 - edited ‎10-14-2023 11:57

Hi there, @Athletey2k. Welcome to the Community Forums. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

I understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the others. However, it seems that our team has replied to you support case yesterday, if you haven't done so yet, I suggest checking your inbox for further details your inquiries. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-31-2021 06:58 - edited ‎10-14-2023 11:57

‎03-31-2021 06:58 - edited ‎10-14-2023 11:57

Hi there, @Athletey2k. Welcome to the Community Forums. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

I understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the others. However, it seems that our team has replied to you support case yesterday, if you haven't done so yet, I suggest checking your inbox for further details your inquiries. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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