Versa screen stuck on white logo

[Nikthomas]

I have my versa for about 2 years.  About 2 days ago the white logo came on my screen. I called customer service and have complete all steps suggested.  I have un paired and rebooted the device.  I have done all updates. The app is saying my versa is syncing but nothing is showing on my screen.  HELP

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Nikthomas, welcome to the Community Forums. Thanks for the details provided in your post about your Versa's behavior. I appreciate you've taken the time to troubleshoot your watch with our Support Team. 

I've seen that you contacted our Support Team the same day you posted here and your case seems to have been solved during your call. However, I'd like to confirm if your issue is in fact solved or if you need assistance. 

Either way, while I wait for your reply, please confirm that you've followed the steps below as described in the help articles:

1. Check in the Fitbit app if your Versa is still syncing, if so, try changing the clock face to a different one by following these steps : How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
2. Please confirm if you've restarted your device by following the steps from this help article: How do I restart my Fitbit device?

I'm looking forward to your response, keep me posted.