Versa screen turned greyish

[Kita99]

I have a Fitbit versa, it's stuck on a Greyish / White screen, looks like the background / ambient light of the device display. I have tried everything from hard reboot, reset, changing clock face etc. The sensors are working perfectly and the device was also able to sync with the phone.

Has anyone been able to find a solution? I contact Fitbit display, all they did was give me a discount coupon for a new Fitbit purchase.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Kita99. Welcome to the Community Forums. I'm sorry to hear about your Versa's screen. We‘re taking into consideration your comments and sentiments in regards to our products and services.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

If you have any further questions, please feel free to contact our team back so they can continue addressing your concerns.

Thanks for your understanding. Have a good day.