Versa screen unresponsive

[zvector95]

This seems to be a common issue I am reading where the versa screen will become unresponsive. It will show the home screen or open menus when you use the buttons on the sides but the screen will is not responsive to any touch. Thus I can not clear notifications or go to track workouts as it won’t let me start one or even end it if it suddenly starts to work. I have rebooted the device, done a full factory reset, as well as letting it go through charging cycles. Any help or assistance would be great. 

[JuanJoFitbit]

@zvector95, welcome to our Fitbit Community. I'm happy to assist you with your Fitbit Versa since the touch screen feature stopped working. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Keep me posted on the outcome.

[zvector95]

Thank you I have tried that and just changed it again and it’s still having the issue. There will be times it works flawlessly and then for hours the screen will stop being responsive to touch.

Sent from my iPhone

[JuanJoFitbit]

@zvector95, I'm sorry for the late response. However, I appreciate the time spent trying the recommended troubleshooting steps.

Due to this, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[CooperSam]

I am having the same issues and followed the same path ... I have changed clock faces and no response.  I have removed device several times and no response.  Nothing changes.

LynneA

LYNNEALEX42@GMAIL.COM

[marcythetuxy]

I am also having the same issues. Tried all suggestions posted here to no avail. 

Could you please have support reach out to me? 

marcy.thetuxy@gmail.com