Versa screen very dim

[Coleighd]

The screen brightener and wake icons  in settings won’t respond when I tap them. I notice that compared to all of the other setting headings they are both dim and inactive. The screen is too dim to read in bright light and I have to switch the screen and off manually. This has happened spontaneously, I haven’t re-set anything.  Very annoying. Nothing to do with battery condition because it is the same when charge is 100%. Can anyone help please?

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @Coleighd, welcome to the Community Forums. I apologize for the late response. I am sorry to hear that you are going through this situation. I appreciate you've taken the time to troubleshoot you Versa 2's display prior to contacting us.

Please try changing the clock face to one developed by Fitbit, not a third party clock face and see if the display works properly. The steps can be found by clicking here. 

I'm looking forward to you response, keep me posted. 

[Coleighd]

Thank you. I have changed to one of the Fitbit clock faces, “Business” and it has made no difference. The problem remains.

Kind regards,

Colin. (Coleighf@virginmedia.com)

[MarreFitbit]

Hello there @Coleighd, thanks for getting back and letting me know the outcome of the steps I recommended. 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Let me know if you have any questions present. 

[Coleighd]

Thank,you for your prompt reply. I could I mention that it is @coleighf, not @@coleighd. 
kind regards,

Colin.