Versa screen went black

[ajthomas]

My versa died earlier today and i put it on the charger! when it was fully charged the screen wouldn’t show up!! When i receive notifications it vibrates, it syncs to my phone, and the green light on the back shows up! I have restarted it many times and still

nothing is showing!

Moderator edit: format

[JuanJoFitbit]

@ajthomas, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the screen won't turn on, even after you restarted it.

I'd like you to try a factory reset. Before this, sync your watch in order to avoid losing current data. In order to proceed with the factory reset, please follow the steps listed below:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, use the normal out of the box process of updating the firmware (See How do I update my Fitbit device?).
6. Finally, you will need to install all the apps and see if your watch comes back to life

Keep me posted on the outcome.

[ajthomas]

Thank you for replying! When i press down a three buttons and wait 10-12 seconds i don’t see the fitbit logo at all!! Neither when i turn it back on it just vibrates but i don’t see the logo @JuanJoFitbit 

[JuanJoFitbit]

@ajthomas, I'm sorry for the late response. However, I appreciate the time spent trying the recommended troubleshooting steps.

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[Ironlady39]

I'm on my 2nd replacement.  This one lacked 2 months of working for a year!  It's keeping track of steps and syncing to phone but screen is black most of time.  I've tried the reboot several times.  The logo barely shows and there is a gray screen when it comes on.  There is definitely a huge flaw with the Versas 😔  I'm sure my warranty is up as I think I just barely got this last replacement.  

[Natali.CMT]

This happened to me today. I contacted customer support and followed the prompts for a hard reset.. Of course it didn’t help. Since my device is a replacement sent to me from Fitbit 8 months ago, I’m SOL. Replacements are NOT covered under warranty.

They offered 25% off if I make a purchase in 30 days. I’m taking my money and purchasing the Garmin Forerunner 45S.  

[Ironlady39]

I decided to go with a Samsung Galaxy Active Watch 2.  I just can't justify staying with Fitbit when it won't last a year.  So upsetting to pay that much for a watch that doesn't last.