Versa screen went black

[Char88]

My versa screen is black with a blue highlight around it. I can not see anything . It wont restart  tried turning of and still nothing.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Char88, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the black screen issue that your Versa experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. Don't hesitate to get back if more assistance is needed.

See you around.

[Jennead_B]

Hi,

This is not the case, I haven’t had anyone from Fitbit respond to my email regarding my Fitbit. I have now been without it for 4 weeks as it now won’t even switch on at all. Can this be rectified soon??

Many Thanks

Jennifer

Sent from my iPhone

[JuanJoFitbit]

Hi @Jennead_B, thank you for joining us in this thread. I'm sorry to hear that your Versa's screen won't respond.

I was able to get in touch with our Support team and was told that they assisted you via email. In case the issue persists, please reply to their last email and they'll be happy to follow up and assist you accordingly.

I'll also be around if any question arises.