Versa screen went blank

[Faith10]

My Fitbit versa that I had just over a year, the screen has gone black it will not turn on even after doing the reset multiple times. I contacted the support group, Jane checked and said my watch is defective. But since it’s outside of the 365 days even I’d it’s just by a few days I’m out of luck. Nothing they can do, I’m very disappointed. For having paid $150 I would have excepted this watch to last me at least 3 years. She suggested I buy a new one, why would I ever spend $150 on something that is only made to last 14 months. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Faith10, welcome to the Community Forums. I'm sorry to hear that your Versa's screen went blank, thanks for your efforts and time in troubleshooting it. 

We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

On the other hand, we understand that the outcome of you cases with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the other. For more information about the outcome of your case, please get in touch with our them again and also, you can check our warranty policies here for a better understanding of the information that they provided to you.