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Versa screen went blank

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‎05-17-2020 13:01 - last edited on ‎06-23-2020 14:07 by Fitbit Moderator

‎05-17-2020 13:01 - last edited on ‎06-23-2020 14:07 by Fitbit Moderator

So my verse screen just went blank, backlight is still turning on, the green sensor lights is still functional and it’s still even syncing to the app. 

Anyone know a possible fix?

 

Device is less than 2 months old 

 

 

Moderator Edit: Clarified subject

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‎06-04-2021 06:53 - edited ‎04-07-2024 07:08

In response to Boywonder18

‎06-04-2021 06:53 - edited ‎04-07-2024 07:08

Hi there, @Boywonder18. Welcome on board. 

Please restart your Versa as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-23-2020 14:09 - edited ‎04-07-2024 07:08

‎06-23-2020 14:09 - edited ‎04-07-2024 07:08

Hi there @AsapRay, welcome to the Community Forums. I'm sorry to hear about your Versa's screen behavior. Thanks for the details provided in your post, I'll be glad to help you. 

I've seen that you contacted our Support Team after posting here and saw they helped you to get back on track. 

Please do not hesitate to let us know if there's anything else we may do for you.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎06-04-2021 06:43

‎06-04-2021 06:43

how did Fitbit resolve your problem? It started to happen to me yesterday.

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‎06-04-2021 06:53 - edited ‎04-07-2024 07:08

In response to Boywonder18

‎06-04-2021 06:53 - edited ‎04-07-2024 07:08

Hi there, @Boywonder18. Welcome on board. 

Please restart your Versa as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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