Versa screen went blank

[DawnH71]

I have a two month old Fitbit Versa and today the screen is just blank. It’s fully charged (I checked via the app) I’ve tried holding the buttons down as suggested on other posts but nothing really happens, the screen faintly lights up but there are no images. 

Can anyone suggest anything else that I can try?

Moderator edit: updated subject for clarity

[Marrrmaduke]

@DawnH71 Try performing a 3-button factory reset. If this does not help, you will need to contact Customer Support:

1. Press and hold all 3 buttons until Fitbit logo flashes (this usually takes 15 seconds but may take up to 3-6 minutes)
2. Release the bottom right button
3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.

[DawnH71]

Thank you. I’ll try again for longer...

[Tbentn2]

The same thing happened to me! Still trying to resolve the issue!

[DawnH71]

So frustrating. Did a full charge at 9pm and by 6am it was half battery. Still nothing on the screen. 

[Marrrmaduke]

@DawnH71 @Tbentn2 I flagged your posts for Customer Support Assistance. I believe you will need more help than this forum can provide. Good luck.

[MarreFitbit]

Welcome on board @DawnH71  and @Tbentn2! Sorry to hear about the issues you're having with your Versa watches. I really appreciate your efforts and time while troubleshooting them. Nice way to go!

I was about to create a support case on your behalf, but I saw that you both have already contacted our Customer Support Team.  Great to hear you're in good hands now!

Thanks a lot for all your help @Marrrmaduke! 

I'll be around if you need further assistance! 

[Marrrmaduke]

@MarreFitbit Thank you so much for such a prompt response! 😄 Good luck, @DawnH71 @Tbentn2 !

[MarreFitbit]

Thanks to you for all your help @Marrrmaduke!  We're glad to have you always around!