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Versa screen went blank

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‎05-31-2020 11:49 - last edited on ‎06-11-2020 05:54 by Fitbit Moderator

‎05-31-2020 11:49 - last edited on ‎06-11-2020 05:54 by Fitbit Moderator

I do really like my Versa 2 that I got for Christmas, A week ago I charged it and the display screen is now blank, it is fully charged and still registers perfectly on my phone, I tried the reset and it doesn't work. there is a single red light illuminated on the back when I take it off (OOOO).  I tried all the remedies suggested and still have a blank screen.

 

 

Moderator edit: updated subject for clarity

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‎06-11-2020 05:54

‎06-11-2020 05:54

Hi @BrennanM, welcome to our Fitbit Community! Regarding the blank screen issue that your Versa 2 experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat and email. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often.

JuanJo | Community Moderator

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