help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa screen went blank

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-09-2020 12:00 - last edited on ‎07-11-2020 12:08 by Fitbit Moderator

‎07-09-2020 12:00 - last edited on ‎07-11-2020 12:08 by Fitbit Moderator

Still syncing to my phone, HR light and randomley vibrates, also still says on app that it is charging dispite it not doing anything when on charge. Screen went blank when at approximately 50% battery. So it seems to be monitoring everything still but the screen isnt working? When doing to reset and following the instructions to a T 100 times over nothing happens other than one single vibration each time. I've followed all including that if Fitbit and nothing. Help!

 

Help?

 

 

Moderator edit: merged reply

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-11-2020 12:06 - last edited on ‎08-26-2024 03:07 by Fitbit Moderator

‎07-11-2020 12:06 - last edited on ‎08-26-2024 03:07 by Fitbit Moderator

Hi @samantha_jade96, it's great to see you in our Fitbit Community. I'm sorry to hear that your Fitbit Versa. By the way, thank you for troubleshooting this issue before contacting our forums.

I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and help you accordingly.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes