Versa screen went blank

[Jenfrlee]

My Versa started losing its charge over the last week. I was charging every other day. In the middle of the night it completely died even after a full charge from that day. I have done the lastest updates. The watch has a full charge and will work only on the charger. Take it off the charger it will be a black screen. I have done the left and bottom right reset for over a minute. Still black screen. I have done all three buttons for up to 3 minutes and still black screen. The watch is 2 years old. Is it safe to say I need a replacement?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Jenfrlee, welcome to the Community Forums. Thanks for troubleshooting the issue with your Versa before reaching out. 

Before considering other options, please confirm that you've restarted your watch as described here How do I restart my Fitbit device? 

If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[Jenfrlee]

Yes, I restarted as noted in the instructions. I changed the clock face and
it did change only when its on the charger. Once off the charger nothing
happens.

[MarreFitbit]

@Jenfrlee I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual.