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Versa screen went blank

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‎08-10-2021 12:00 - last edited on ‎08-10-2021 13:58 by Fitbit Moderator

‎08-10-2021 12:00 - last edited on ‎08-10-2021 13:58 by Fitbit Moderator

My versa went completely dead (it has before) I charge it the screen was working.

I take it off charge and it just lights up doesn't show clock face etc.

Contacted customer service done all the resets still not working when not on charge.

I managed to charge my clock screen whilst in charging dock.

Has this happened to anyone else ? Seems strange it works when charging but not when off charge?

 

 

Moderator Edit: Clarified subject

 

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5 REPLIES 5

‎08-10-2021 13:59

‎08-10-2021 13:59

Hi there, @Ellie0708. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. I understand where your concern is coming from. 

 

Please note that your case was forwarded to our higher tier of support for further checking. Someone will be in contact with you soon as they have the resolution for your Versa's issue.

 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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‎08-10-2021 15:39

‎08-10-2021 15:39

That's strange my Versa completely went black on me in the middle of the night last night. It won't even charge. I did the troubleshooting when I contacted fitbit but unfortunately he said that he will have to have to look up to see if it is still under warranty.

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‎08-10-2021 18:51

In response to Solarchiq

‎08-10-2021 18:51

Mine works perfectly in the charging dock!

Mine 2 years old so no warranty 🙄😭

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‎08-10-2021 19:02

In response to Ellie0708

‎08-10-2021 19:02

I just found out my warranty is no longer valid as well 😪

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‎08-10-2021 22:17

‎08-10-2021 22:17

My Versa Lite is doing the same thing since the recent update, screen is completely blank! I push the side button and it says battery is at 0% when app says 52%! It dies for a few days and then comes back to life at 0%! So mad because this is a replacement and I don't qualify for another one! Done with Fitbit, this is the 3rd Versa Lite I've been through! My last tracker was bricked with a red X due to an update! I'm fed up with constant Fitbit issues, not worth the price because they don't even last a year!! I know how you all feel! 

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