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Versa screen went blank

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‎08-23-2021 23:17 - last edited on ‎08-24-2021 06:11 by Fitbit Moderator

‎08-23-2021 23:17 - last edited on ‎08-24-2021 06:11 by Fitbit Moderator

Hello, my screen has gone black on my versa. I have tried the 12 second factory reset but to no avail. The watch still has a single green light showing on the back and will buzz once in a while but still the screen remains black. Can you help?

 

Matt

 

 

Moderator Edit: Clarified subject

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‎08-24-2021 05:14

‎08-24-2021 05:14

This may be due to a recent firmware upgrade see this topic

Author | ch, passion for improvement.

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‎08-24-2021 06:11 - edited ‎08-28-2023 09:23

In response to Guy_

‎08-24-2021 06:11 - edited ‎08-28-2023 09:23

Hi there, @MattHea77. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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