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Versa screen went blank

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‎03-02-2022 09:04 - last edited on ‎03-03-2022 12:35 by Fitbit Moderator

‎03-02-2022 09:04 - last edited on ‎03-03-2022 12:35 by Fitbit Moderator

Versa 1 screen went very dim, then gradually part of the screen becomes blank. 

Finally today the whole screen went blank.

Can tell the watch is still working, the heart rate sensor works, it tracks and can sync with the app and all. Just the screen wont' work. 

Hard reset (holding left and down buttons for 10+ seconds) was done like maybe 10 times now. But the screen never turned back on again ever since this morning.

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎03-03-2022 12:36 - edited ‎12-22-2023 09:21

‎03-03-2022 12:36 - edited ‎12-22-2023 09:21

Hi there, @blacksheepapa. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

Please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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‎03-07-2022 11:16

In response to MarreFitbit

‎03-07-2022 11:16

Thanks for the suggestion Marre. After chatting with a service rep, the suggestion is to communicate via email about repair. However i have not received any email regarding this.

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‎03-07-2022 20:21

‎03-07-2022 20:21

I have been having this issue for about three days now. Always get it back working eventually. Have done 2 updates since Sunday. Not sure what’s going on but it’s very frustrating. 

I wondered if maybe they are no longer making the versa lite that it’s a bug to try and force you into an upgrade?

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