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Versa screen won't show anything

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‎12-14-2020 08:20 - last edited on ‎12-14-2020 10:27 by Fitbit Moderator

‎12-14-2020 08:20 - last edited on ‎12-14-2020 10:27 by Fitbit Moderator

My versa screen won’t show any data. It looks like there is power to the screen but it’s just not showing anything. I’ve tried to reinstall and my device detects the versa and asks for the four digit code on its screen but there is no number. Is this fixable or is it dead?

 

Moderator Edit: Clarified subject

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‎12-14-2020 10:32 - edited ‎10-08-2023 03:56

‎12-14-2020 10:32 - edited ‎10-08-2023 03:56

Hello there @Peter.brown69, welcome on board. I appreciate you have already tried to troubleshoot this situation before reaching us.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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