Versa won't turn on

[msmunier]

I had done a reset of my Versa and it never turned on. I’ve gone thru the forums/threads and done what everyone else had recommended (push all three buttons, push left/bottom right, verify charging cable is still good (it is bc I had it charging not 1 min prior, etc) so I am trying to find out if anyone else found a new way. Otherwise I may just call it quits. 

Moderator Edit: Clarified subject

[SunsetRunner]

I had same problem after a reset this morning.  I pushed the left side button and held for 10 seconds and my watch shut off and restarted.  It is working fine now.  Hope this works for you. 

[MarreFitbit]

Hello there @msmunier, welcome to the Community Forums. I appreciate you have already tried to troubleshoot this situation before reaching us.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Hey @SunsetRunner, welcome on board. Thanks for sharing the steps that worked for you. I'm glad to hear you're back on track.

Have a nice day! 

[Hideawaykathy]

Hello! I am also having trouble with my Versa. Put it on the charger after it was dead and now I cannot get any form of life from it.  Tried the 10 second reboot, has been on the charger now for 2 hours without any sign of life. It is under a year old...should I be looking into warranty?

[MarreFitbit]

Hello @Hideawaykathy, welcome on board. Thanks for already troubleshooting your Versa 2.

Did you feel any sort of vibration on your watch during the restart process? If you didn't, please try the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, at this point I recommend doing a factory reset (before doing so, make sure to remove your watch from your Fitbit account): 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc. 

Looking forward to your response. 

[Hideawaykathy]

I’m not sure if this is the right place to reply!
But, still no life at all....no logo, no flicker, nothing!

Moderator Edit: Personal info removed

[Akula]

I have the same problem. Less than 2 months old and it will not power on any longer. I cannot feel any vibration or the logo come up. I do see a very faint red light on the back but even that disappears very quickly.

I have had it working very well and one morning, it just went dead. Doesn't do anything.

[MarreFitbit]

@Hideawaykathy and @Akula, I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. 

We hope your issue is solved soon. 

[Hideawaykathy]

Good morning! Your customer service helped me, thank you so much. Turns out we had to order a new one. Merry Xmas!

Moderator Edit: Personal info removed

[MarreFitbit]

@Hideawaykathy I'm glad to hear that our Support Team helped you.

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.