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Versa screen won't turn on

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‎04-25-2020 09:49 - last edited on ‎05-09-2020 06:08 by Fitbit Moderator

‎04-25-2020 09:49 - last edited on ‎05-09-2020 06:08 by Fitbit Moderator

I did update the other day and fit bit worked for a day and then turned off I charged for 3 hour and it was fine and then wore it for a day and now my screen wont turn on, it is completely black. I tried to charge overnight. But it seems like the whole battery is drained. I tried holding button down but there is no response at all from my versa lite. I got it as gift in December. Is there any other tricks or anything I can do.

 

 

Moderator edit: updated subject for clarity

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‎05-09-2020 06:07

‎05-09-2020 06:07

Hi @Ashfit23, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the display and battery issues that your Fitbit Versa experienced, I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often.

JuanJo | Community Moderator

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