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Versa screen won't turn on

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‎05-14-2020 07:34 - last edited on ‎05-28-2020 07:42 by Fitbit Moderator

‎05-14-2020 07:34 - last edited on ‎05-28-2020 07:42 by Fitbit Moderator

Can anyone please help? My Fitbit Versa has stopped working. Screen is black (faint blue lines at sides)  When I hold the power and bottom right button it does try to reset, Fitbit logo appears and then fades out and screen goes back to black.  I have tried connecting to my laptop but its not picking it up.  Its no longer syncing with my phone and no lights.  Please please help, I need it now more than ever!

 

 

Moderator edit: updated subject for clarity

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‎05-28-2020 07:41

‎05-28-2020 07:41

Hi @SineadN, welcome to our Fitbit Community! Regarding the screen issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via email. I'm glad to hear that a solution was provided and you are back on track.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often and please stay safe.

JuanJo | Community Moderator

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