help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa screen won't turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-15-2020 03:57 - last edited on ‎05-28-2020 05:30 by Fitbit Moderator

‎05-15-2020 03:57 - last edited on ‎05-28-2020 05:30 by Fitbit Moderator

I have only had my Versa 2 for 6 months and it started off working great then began to intermittently stop vibrating with alerts, then would not wake up with movement, minimal response tapping screen, and now it is not working at all.  I had updated and reset at different points but....Has anyone had any of these issues.  Very disappointed!

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎05-28-2020 05:29

‎05-28-2020 05:29

Hi @crafty9, welcome to our Fitbit Community! I'm sorry to hear that your Versa 2 became unresponsive and it won't turn on. I totally understand how you feel about this. Also, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they sent you an email with some instructions. Please reply to their email in case the issue persists and they'll be happy to follow up and assist you accordingly.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎05-28-2020 06:16

In response to JuanJoFitbit

‎05-28-2020 06:16

Hi Juan- I spoke to my sister who gave me direction as she had a similar problem. I had to put it on charger and open app and it somehow reset it. This was solved by having a random conversation - I don’t think this should be so difficult to get help.

Sent from my iPhone
Best Answer
0 Votes