Versa screen won't turn on

[Kaytclick]

On Saturday I went to bed with my versa working just fine and a full battery (I had just put it back on from charging it). When I woke up, the screen will not turn on no matter what I do. At first it was still syncing and tracking because I could see my steps, etc. when I opened the app on my phone. But, now it isn't syncing or tracking. When I open the app and try to sync it says "device not found." I've tried doing a factory reset, still no logo appears and it doesn't vibrate to show me it's resetting either. I'm not sure what else to try or what to do from here. Help!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Kaytclick, welcome to the Community Forums. Thanks for the details provided in your post about your Versa's screen behavior and for taking the time to fix it prior to posting here.

As per the description of your post it seems that the battery on your watch may not be charging properly and therefore does not turn on. I recommend that you follow these steps (or please confirm that you've followed them as described below):

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

Let me know how it goes, I'll be around and glad to continue assisting you with this.

[Kaytclick]

I have cleaned the charger pins and the back of my device  changed the charge cord to a new block and outlet with no change. It still will not reboot, turn on, or power up of any kind. When I open the app and refresh, nothing happens and no data has been logged.

Sent from Yahoo Mail on Android

[MarreFitbit]

Hi there @Kaytclick, thanks for getting back. I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

[Kaytclick]

Thank you!!

Sent from Yahoo Mail on Android

[MarreFitbit]

You're welcome @Kaytclick!