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Versa screen won’t turn on

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‎07-07-2020 11:39 - last edited on ‎07-08-2020 12:15 by

‎07-07-2020 11:39 - last edited on ‎07-08-2020 12:15 by

I have had my Versa for 2 years. Over the weekend it died. After I charged it the screen will still not turn on. It will still sync to my phone and vibrates when I receive phone calls. I have tried doing the factory reset but. I thing is working! Anyone else have this issue? 

 

 

Moderator edit: subject for clarity

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‎07-08-2020 12:13 - edited ‎07-08-2020 12:14

‎07-08-2020 12:13 - edited ‎07-08-2020 12:14

Welcome to the Fitbit Community, @Astoven.

 

I appreciate your participation in the Forums and sharing that the screen on your Fitbit Versa won't turn on. Thanks for trying to resolve this, I totally understand how you are feeling. I appreciate the additional details and I am here to help. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.

 

By the way, I've moved your post to Versa Smartwatches board so we can keep our forums organized.


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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