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Versa screen won't work

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‎01-10-2023 15:19 - last edited on ‎01-10-2023 16:19 by Fitbit Moderator

‎01-10-2023 15:19 - last edited on ‎01-10-2023 16:19 by Fitbit Moderator

I just got my versa out of storage and fully charged it, everything was working, so changed the clock face and now it doesn't work. It shows the clock face and the buttons open up the exercise and the alarms but won't scroll. I held the lock and bottom button down for 10 seconds to restart and nothing tried changing to a different t clock face and still nothing. Help please

 

 

Moderator Edit: Clarified subject

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‎01-10-2023 16:21 - edited ‎06-13-2023 10:23

‎01-10-2023 16:21 - edited ‎06-13-2023 10:23

Hi there, @Rachellgal. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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