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Versa screen

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‎01-24-2019 21:15

‎01-24-2019 21:15

My Versa screen today started scrolling down non stop every time I wanna see the time or do anything. All the apps are scrolling down like a non stop slot machine. Anyone has had this issue before. Thank you 

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‎01-25-2019 02:19

‎01-25-2019 02:19

Have you tried restarting it by pressing and holding the left button and bottom right button together for 15 secs (until you see the fitbit logo)? 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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‎01-25-2019 03:17

In response to N8teGee

‎01-25-2019 03:17

Yes I did that and it didn’t work. Even when it showed the logo it was the logo as well scrolling down fast...

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‎01-25-2019 06:44

In response to Blerim

‎01-25-2019 06:44

Hi, are you using a Third Party Clock Face? If yes, install one from Fitbit itself. The default one for the Versa is "Layers" and for the Versa SE "Light". Restart your Versa and if that solves your problem than the Third Party was the cause of this problem. When the problem is not solved, contact Customer Support because it's probably a hardware issue. 

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