Versa setup difficulty

[RC2456]

My Fitbit Versa isn't being found by phone or computer after having done the factory reset(due to inability to sync). It's not allowing me to set up the watch for use. I've tried: removing versa from my Bluetooth list, turning off other nearby Bluetooth devices, resetting watch and resetting Bluetooth.

Any help will be appreciated

[JuanJoFitbit]

Hi @RC2456, welcome to our Fitbit Community! Regarding the setup issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.