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Versa setup issues

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‎11-13-2018 18:17 - last edited on ‎11-14-2018 09:04 by Moderator Alum

‎11-13-2018 18:17 - last edited on ‎11-14-2018 09:04 by Moderator Alum

I just got my new Fitbit Versa. I have tried everything that I have found online to get it to sync to the Fitbit app on my phone but it will not connect. I have reset the watch, I have installed, uninstalled, and reinstalled the app, turned on and off my Bluetooth. I checked the operating system on my phone and its compatible. I am not sure what else to try.

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎11-13-2018 19:21

‎11-13-2018 19:21

What is the actual phone you are using? Is it on the Supported Devices List? It sounds like a compatability issue at this stage.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎11-13-2018 19:41

‎11-13-2018 19:41

@Stefb-95 I second @NellyG's question. Please provide us with the phone model and the OS. Also, what is your Versa's screen saying? Do you get any error messages? You mentioned syncing, would that mean you managed to link Versa to your account? Basically, on which step are you stuck on?

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer

‎11-14-2018 09:05

‎11-14-2018 09:05

Welcome to the Community @Stefb-95, @Marrrmaduke and @NellyG thanks for stopping by.

 

I appreciate all the efforts in trying to fix this issue and would like to know if you keep having problems pairing your watch? If so, I recommend taking a look at the help article Why can't I set up my Fitbit device? and follow the instructions provide there.

 

Let me know how it goes. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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