Versa setup issues

[Paulakr]

I've had a Versa since the end of September 2018. This is my 4th Fitbit product. When I got it I had no problem pairing it with my phone and no syncing issues. Yesterday, it stopped syncing. I tried turning off my Bluetooth, turning off the Versa, made sure there were no other Bluetooth items, etc. I finally disconnected the Versa and tried to re-pair it. It just sits there trying to search. I've turned Bluetooth on and off several times as well as my Versa. Nothing works. I finally got to the point where I can enter the code, but after entering the code correctly, it tells me something went wrong. This happened several times. Now I am back to the point where it isn't asking for a code, and just keeps searching. Please help!

Moderator edit: subject for clarity

[Marrrmaduke · Accepted solution]

@Paulakr Let's start from scratch and try to avoid factory reset for now:

1. Unpair (remove) Versa from your phone's bluetooth settings
2. Uninstall the Fitbit mobile app
3. Reboot your phone and install Fitbit mobile app
4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
5. Login to Fitbit mobile app
6. Grant all permissions incl pairing

[AlejandraFitbit]

Hey @Paulakr, welcome to the Community and @Marrrmaduke thanks for stopping by.

I appreciate all the efforts in trying to fix this issue and would like to know if the instructions provide by our friend worked? Were you able to pair your Versa?

Hope to hear from you soon. 

[Paulakr]

It is working!  Thanks!

[Marrrmaduke]

@Paulakr Great news! 😊😊😊

[Proudgrammaof5]

I'm having the same issues...

[AlejandraFitbit]

Welcome to the Forums @Proudgrammaof5, @Paulakr thanks for the information and @Marrrmaduke for the input.

I am glad to hear that your Versa is now working properly. If there is anything else we can do for you, do not hesitate to post it.

Now @Proudgrammaof5, I recommend following the instructions provide in the help article Why can't I set up my Fitbit device?.

Keep me posted. 

[Newusem]

I have the same issues trying to setup my newly replaced Fitbit versa. I’ve done the steps exactly as have been directed in ten post and to no avail. My other versa locked down on me and would not respond at all. Now the remanufactured one sent to replace it will not even recognize my Bluetooth. The app continues to ask if my versa is turned on. Very frustrated with this one. The first one at least worked for a while. I love the product when it works!!

[Marrrmaduke]

@Newusem You mentioned you're setting up a new Versa. You need to add one more step to the procedure above. Or actually two. You need to remove old Versa from your fitbit account (fitbit mobile app), not only paired devices list in your phone bluetooth settings. After logging in to the fitbit mobile app you need to set up Versa replacement by adding it as a new device, following the instructions on the screen.

[janetlee51]

Have been fighting this problem for hours. This solution fixed my Versa in minutes!