Versa setup issues

[RunDoctor]

Just spent 200 on a Versa that I can't use. My phone finds it alright but then has given me a handful of failed results. I've reset, restarted, re-downloaded numerous times. Meanwhile, I can't exercise because I've spent hours on this crap. And here, I've replaced the old Fitbit I had because it fell apart. Time to try a better brand of activity tracker.

Moderator edit: subject for clarity

[AlejandraFitbit]

Hey @RunDoctor, a warm welcome to the Community.

Thanks for troubleshooting this by yourself. I recommend taking a look at the following links and follow the instructions provide in them:

• Why can't I set up my Fitbit device?
• Why can't I update my Fitbit device?

I hope this helps, let me know the outcome.