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Versa setup issues

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‎11-29-2019 20:22 - last edited on ‎11-30-2019 03:57 by Fitbit Moderator

‎11-29-2019 20:22 - last edited on ‎11-30-2019 03:57 by Fitbit Moderator

Trying to set up New Versa Lite. It is charged but it will not let me continue past the charging information.

 

 

Moderator edit: updated subject for clarity

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‎11-30-2019 03:56

‎11-30-2019 03:56

@CarleenM, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the setup process won't complete.

 

I'd like to know what is the bran and model of your phone. In the meantime, please make sure that you are following the setup process as described in this help article.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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