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Versa touch problems, restarting by itself, battery drains quickly

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‎11-29-2019 19:09 - last edited on ‎11-30-2019 04:07 by Fitbit Moderator

‎11-29-2019 19:09 - last edited on ‎11-30-2019 04:07 by Fitbit Moderator

Normally my Versa battery lasts about 10 days.
Nowadays, Versa battery run out in two days.
Touching Versa screen does not respond, or Versa reboots by itself.
In this case, I force the reset and reboot, but the symptoms occur too often.

 

 

Moderator edit: updated subject for clarity

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‎11-30-2019 04:05

‎11-30-2019 04:05

@ateukseo, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't respond to touch and the battery has drained fast. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try changing the clock face to one developed by Fitbit, not a third party clock face. After this, try the tips that are listed in this help article in order to improve the battery of your watch. After this, monitor your Fitbit Versa and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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