Versa several issues

[Anaataway]

My Versa went black screen after doing a factory reset to help with some issues that I have with my Versa . I did a factory reset cause tech support told me to, because of problems I had with it since August 10th. My hearth rate stats and sleeping stats were not syncing with the app and then got a problem with bluetooth to connect with the watch!!!! I have my Versa since December 2018 and I think that for the price of this watch is not right to now have a none functional watch!! Less than 2 years, taking care of it and now black screen, nothing to do, unusefull! I am telling you, not going to say to people to buy that watch, I'll leave the big "Fitbit Family"!

Moderator Edit: Formatting

[MarreFitbit]

Hi there @Anaataway, welcome to the Community Forums. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please know when a Fitbit devices is deemed defective we review eligibility using the one year warranty option. For our full warranty terms and conditions, see our Return Policy and Warranty.

Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

I've seen that you continued speaking with our Support Team and they offered you a resolution to your issue. I understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, please get in touch with our Support Team again and also, you can check our warranty policies here for a better understanding of the information they provided to you.

I'll be around if there's anything else I may do for you.

[Anaataway]

Hello,

Got an answer on the community after explaining my problem with my Versa. I am not the only customer who had to deal with such issues lately. Just have a look at the net, you will see that many many of your customers had experienced this lately. So I am thinking that the problem is on your side.

What Fitbit will do about this? For a watch that price is not normal after less than 2 years that now it's totally unusefull!!! So my question is 35% of discount to buy another watch at that expensive cost worth it? My answer is no!! Unacceptable!!!! Maybe we should look at our legal options here to see what we can do.