Versa showing a red X

[Smarandel]

Hey there.

My Fitbit Versa had problems syncing the clock.. so I decided to reset it to the factory settings. After that on my screen it appears a RED X and it says "data not cleared. Sync and try again". What should I do?

Thanks.

Moderator edit: subject for clarity

[Suzan7]

Good morning
There's a number that you can call but now I forgot witch one it was
because mine also did that and they explained to me over the phone and it
never gave problems again I'm really enjoying my fitbit watch.
I'll try and see if I can get that number again

[tocrazyjay]

That would be great!  Thank you so much, there is hope!  😃

[Suzan7]

Hi tried to get the number but can't find it.You can also search fitbit red
cross you'll get some info there on how to get it off.

[tocrazyjay]

Ok, will do, but if you happen to find it, please post it, cause, I'm so frustrated at this point.   

[Suzan7]

Will do

[LATE019]

The Factory Reset DOES NOT WORK to fix he RED X, this will only bring it up again. Its actually NOT broken and it's actually NOT complicated BUT the Fitbit SHOULD tell you what to do!

1. Go into your Fitbit App on your phone,

2. Tap Your Face at the top (or where your face is supposed to go, to the left of the word FITBIT), This brings you to the account page,

3. Go to + SET UP A DEVICE (in blue). Then your app will search for your watch and hopefully find it (keep it very close to your phone)